As African businesses evolve, communication needs extend beyond basic SMS. Sendexa's 2026 roadmap introduces comprehensive omnichannel solutions designed specifically for African markets, addressing unique challenges and opportunities across the continent.
Q4 2025: WhatsApp Business API Launch
With WhatsApp usage exploding across Africa, we're launching a fully-featured WhatsApp Business API with African-specific optimizations:
- •Direct Facebook partnership for African markets
- •Template messaging for transactions, alerts, and customer care
- •Media support for images, documents, and videos
- •Session messaging for conversational commerce
- •Multi-language support (English, French, Portuguese, Swahili)
- •Pricing: $0.005 per conversation (60% below competitors)
// Send WhatsApp message with Sendexa
const sendWhatsApp = async () => {
const response = await sendexa.whatsapp.send({
to: '+233501234567',
template: 'order_confirmation',
parameters: {
customer_name: 'Kofi Mensah',
order_number: 'ORD-789012',
delivery_date: '2025-08-15'
}
});
return response;
};Q1 2026: Voice API & IVR Solutions
Voice remains critical for customer service and verification in markets with varying literacy levels. Our Voice API includes:
- •Text-to-speech in 15 African languages and dialects
- •Interactive Voice Response (IVR) with natural language processing
- •Call forwarding and virtual numbers across 10 African countries
- •Voice verification for high-security transactions
- •Call recording and analytics
- •Pay-as-you-go pricing from $0.012/minute
Q2 2026: Advanced Email Services
Email communication is growing rapidly in African business. Our email platform offers:
- •Transactional email with 99.9% delivery rate
- •Marketing automation with African-focused templates
- •A/B testing and performance analytics
- •Spam filter optimization for African ISPs
- •Integration with popular African e-commerce platforms
- •Pricing: $0.10 per 1000 emails
Q3 2026: AI-Powered Communication Insights
Leveraging machine learning to optimize communication strategies:
- •Predictive delivery timing based on recipient behavior
- •Sentiment analysis for customer interactions
- •Automated channel selection (SMS vs WhatsApp vs Email)
- •Delivery optimization across African networks
- •Fraud detection and prevention
- •Custom reporting and insights dashboard
Infrastructure Expansion 2026
Supporting our product growth with significant infrastructure investments:
| Region | New Data Centers | Network Partners | Capacity Increase |
| West Africa | Lagos, Abidjan | MTN, Orange, Glo | 5M messages/hour |
| East Africa | Nairobi, Dar es Salaam | Safaricom, Airtel | 3M messages/hour |
| Southern Africa | Johannesburg, Luanda | Vodacom, MTN | 4M messages/hour |
| North Africa | Cairo, Casablanca | Orange, Etisalat | 2M messages/hour |
Enterprise Features and Security
Enhanced capabilities for large organizations and regulated industries:
- •SOC 2 Type II compliance
- •End-to-end encryption for all channels
- •Custom SLAs with 99.99% uptime guarantee
- •Dedicated account management
- •Advanced analytics and custom reporting
- •Regulatory compliance across 15 African countries
Partner Ecosystem Development
Building a robust partner network to serve diverse customer needs:
- •System integrators across major African markets
- •Technology partners for complementary services
- •Reseller program for local communication providers
- •Developer community with API hackathons and training
- •University partnerships for research and talent development
Customer Success Stories: Early Adopters
Several enterprise customers are already testing our upcoming features:
- •Ecobank: Implementing Voice API for customer verification across 33 countries
- •Jumia: Testing WhatsApp integration for order notifications in 5 markets
- •MTN: Evaluating our email services for customer communications
- •A leading fintech: Using our AI insights to optimize delivery timing
Get Early Access
We're offering early access to select features for enterprise customers and partners. Join our beta program to shape the future of African business communication.
