Real-Time Customer
Communication
Connect with your customers instantly through live chat, SMS, WhatsApp, and email. All powered by a single, unified API.
4+
Channels
< 1s
Latency
10,000+
Businesses
24/7
Support
Real-Time
Messaging
AI-Powered
Chatbots
Unified
Inbox
Complete Live Chat Solution
Everything you need to provide exceptional real-time customer support.
Real-Time Messaging
Instant message delivery with WebSocket support for real-time conversations and low-latency communication.
Multi-Channel Support
Manage conversations from Web Chat, WhatsApp, SMS, Email, and Voice in a single unified inbox.
AI-Powered Chatbots
Build intelligent chatbots with natural language processing to handle common inquiries automatically.
Agent Dashboard
Manage conversations with a powerful agent dashboard featuring status, assignment, and routing.
File Sharing
Share images, documents, and files directly within conversations for richer customer support.
Conversation History
Access complete conversation history with search and filtering for improved customer context.
Analytics & Insights
Track conversation volume, response times, customer satisfaction, and agent performance.
Webhook Integration
Connect with your CRM, helpdesk, and other tools via webhooks for seamless workflows.
One Inbox, All Channels
Manage conversations from every channel in a single, unified dashboard.
Web Chat
Live chat widget on your website
WhatsApp Business integration
SMS
Two-way SMS messaging
Email ticketing and replies
Transform Your Customer Communication
From support to sales—use cases for every business need.
Customer Support
Provide real-time support to customers with live agents and automated chatbots.
Lead Generation
Capture qualified leads through proactive chat engagement and conversation routing.
Sales Assistance
Guide customers through the buying process with real-time assistance and product recommendations.
E-Commerce Support
Help customers with product questions, order status, and checkout assistance.
Technical Support
Provide technical assistance, troubleshooting, and guidance with screen sharing and file transfer.
Customer Engagement
Proactively engage website visitors and improve customer retention through personalized chat.
See Live Chat in Action
Experience the power of real-time customer communication with our interactive live chat demo.
Hi! I need help with my account.
2:30 PM
Of course! I'd be happy to help.
2:31 PM
I can't log in to my dashboard.
2:32 PM
Simple, Transparent Pricing
Choose the plan that fits your business needs. Scale as you grow.
Starter
Perfect for small businesses and startups
- Up to 500 conversations/month
- Web Chat widget
- 2 agents included
- Email support
- Basic analytics
Business
Ideal for growing businesses
- Up to 5,000 conversations/month
- All channels (Web, SMS, WhatsApp, Email)
- 10 agents included
- AI chatbot integration
- Priority support
- Advanced analytics
- Webhook integration
Enterprise
For large organizations
- Unlimited conversations
- All channels + Voice
- Unlimited agents
- 24/7 dedicated support
- SLA guarantee (99.99%)
- Dedicated account manager
- Custom integrations
Add Live Chat in Minutes
Our Live Chat API is designed for simplicity. Add real-time chat to your website or app with just a few lines of code.
// Add Live Chat to your application
import { LiveChat } from 'sendexa-livechat';
const client = new LiveChat({
apiKey: 'your-api-key',
});
// Initialize chat widget
const chat = client.widget({
position: 'bottom-right',
theme: {
primary: '#12a3a0',
secondary: '#011617',
},
greeting: 'Hello! How can we help?',
});
// Handle incoming messages
chat.on('message', async (message) => {
console.log('New message:', message);
// Send automated response
if (message.text.includes('help')) {
await chat.sendMessage({
text: 'I'd be happy to help! What do you need?',
});
}
});
// Start chat session
chat.init();10M+
Conversations
4+
Channels
10,000+
Businesses
99.9%
Uptime
Frequently Asked Questions
Everything you need to know about our Live Chat API.
What is Live Chat and how does it work?
Live Chat is a real-time communication tool that allows businesses to interact with website visitors and customers. Our API powers conversations across multiple channels including web chat, SMS, WhatsApp, and email.
Can I use Live Chat without a website?
Yes! Our Live Chat API works with any platform. You can integrate it into mobile apps, web applications, or use it as a standalone messaging solution with our agent dashboard.
What channels does Live Chat support?
We support Web Chat, SMS, WhatsApp, Email, and Voice. All channels are managed through a single unified inbox for your agents.
How do chatbots work?
Our AI-powered chatbots use natural language processing to understand user intent and provide automated responses. You can train them with your knowledge base and set up custom workflows.
Can I customize the chat widget?
Yes! The chat widget is fully customizable. You can change colors, fonts, positioning, and branding to match your website design.
How do agents manage conversations?
Agents use our dashboard to manage conversations. They can assign chats, set status, transfer conversations, and access customer history. Real-time notifications ensure quick responses.
What analytics are available?
We provide detailed analytics including conversation volume, response time, resolution time, customer satisfaction (CSAT), agent performance, and channel performance.
Is there a free trial available?
Yes! We offer a 14-day free trial with 100 conversations. This allows you to test the full platform and see how Live Chat works for your business.
Ready to Connect With Your Customers?
Start building real-time customer conversations today. Get started with a free trial.