Cookie Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferred language, login details, and other settings.

Cookies can be session cookies (which are deleted when you close your browser) or persistent cookies (which remain on your device until they expire or are deleted).

At Sendexa, we use cookies and similar tracking technologies to:

• Keep you signed in during your visit
• Understand how you use our website and services
• Improve our platform's performance and user experience
• Remember your preferences and settings
• Provide personalized content and advertisements

We use several categories of cookies for different purposes:

2.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as:

• Logging into your account
• Filling in forms you request
• Setting your privacy preferences

These cookies do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but some parts of the site may not work properly.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve site performance by:

• Counting visits and traffic sources
• Showing which pages are most popular
• Helping us understand user behavior patterns
• Identifying site errors and issues

We use tools like Google Analytics to analyze cookie data. For more information about Google Analytics, visit Google Analytics.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your language preferences
• Storing your dashboard layout preferences
• Keeping you logged in across sessions
• Live chat support functionality

2.4 Marketing & Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used to:

• Build a profile of your interests
• Show you relevant advertisements on other sites
• Measure the effectiveness of advertising campaigns

These cookies do not directly store personal information but are based on uniquely identifying your browser and internet device.

2.5 Third-Party Cookies

Some cookies are set by third-party services we use:

• Google Analytics: For website analytics
• Meta (Facebook): For advertising and retargeting
• Intercom: For customer support chat
• Hotjar: For user experience analytics

Each third party has its own privacy policy describing how they use the data collected through their cookies.

You have the right to decide whether to accept or reject cookies. Here are ways you can manage your cookie preferences:

4.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block all or certain types of cookies
• Set preferences for certain websites

Here are links to cookie management instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

4.2 Opt-Out Tools

You can opt out of specific third-party cookies using these tools:

• Google Analytics Opt-out
• Meta Ad Preferences
• Digital Advertising Alliance

4.3 Impact of Disabling Cookies

If you choose to disable cookies, please note that some parts of our website may not function properly. For example:

• You may need to log in each time you visit
• Some personalized features may not work
• Video and interactive content may be unavailable
• We may not be able to remember your preferences

4.4 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Learn more about our cookie policy

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the new policy on our website
• Notify you through our website or email for significant changes

We encourage you to review this policy periodically to stay informed about how we use cookies.

If you have any questions about this Cookie Policy or our cookie practices, please contact us: