Use Cases/E-commerce & Retail

Keep customers connected from cart to doorstep.

Send order confirmations, shipping updates, and promotional messages via WhatsApp, SMS, and Voice — to any African network.

85%

Open rate

3x

More engagement

50+

African networks

24/7

Delivery

Capabilities

Everything you need

Order Confirmations

Instant WhatsApp and SMS confirmations with order details, tracking links, and delivery estimates.

Shipping Updates

Automated notifications at every stage — dispatched, in transit, out for delivery, delivered.

Abandoned Cart Recovery

Automated reminders to customers who left items in their cart, boosting conversion rates.

Payment Notifications

Instant alerts for successful payments, failed transactions, and refund processing.

Mobile-First

Reach customers on any device — WhatsApp, SMS, or USSD for feature phone users.

Analytics Dashboard

Track delivery rates, open rates, and revenue attribution from your communications.

Developer-first

Simple integration

One API for order notifications, marketing campaigns, and customer engagement. SDKs for Node.js, Python, PHP, and more.

Order confirmations & updates
Shipping tracking notifications
Abandoned cart recovery
Promotional campaigns
example.js
// Send order confirmation via Sendexa
const sendexa = new Sendexa(process.env.SENDEXA_KEY);

// Send WhatsApp order confirmation
await sendexa.whatsapp.send({
  to: "+233551234567",
  template: "order_confirmation",
  parameters: {
    order_id: "ORD-4829",
    total: "GHS 530",
    delivery_date: "3 days"
  }
});

// Send shipping update
await sendexa.sms.send({
  to: "+233551234567",
  message: "Your order #4829 has been shipped! Track: https://shopzone.com/track/4829"
});

// Abandoned cart reminder
await sendexa.whatsapp.send({
  to: "+233551234567",
  template: "abandoned_cart",
  parameters: {
    items: ["Wireless Earbuds", "Phone Case"],
    total: "GHS 530"
  }
});

Use Cases

Built for retail

Sales

Order Confirmations

Send instant order confirmations with details, expected delivery, and next steps.

Logistics

Shipping Notifications

Keep customers informed at every step — from dispatch to doorstep delivery.

Marketing

Abandoned Carts

Recover lost sales with automated WhatsApp or SMS reminders for incomplete checkouts.

Marketing

Promotional Campaigns

Send flash sales, new product launches, and personalized offers to your customer base.

Ready to transform your customer experience?

Join retailers across Africa using Sendexa to keep customers informed and engaged.