Support that meets customers where they are.

// Create a support ticket from an inbound message
sendexa.webhooks.on("message.inbound", async (msg) => {
  const ticket = await crm.tickets.create({
    contact:  msg.from,
    channel:  msg.channel,    // "sms" | "whatsapp" | "email"
    body:     msg.text,
    metadata: { messageId: msg.id },
  });

  // Auto-acknowledge the customer
  await sendexa.messages.send({
    to:       msg.from,
    channel:  msg.channel,
    template: "support_ack",
    variables: { ticketId: ticket.id, eta: "2 hours" },
  });
});